🔒 Data Protection

wzzbet Privacy Policy

wzzbet's full and transparent commitment regarding the collection, storage, and use of your personal information is set out here.

Last Updated: January 2026
Introduction

Your Privacy Is Our Priority

wzzbet ("we", "our", "platform") is a safe and reliable online gaming platform built for players in Bangladesh. We firmly believe that protecting your personal information is our core responsibility. This Privacy Policy ("Policy") will inform you of what information is collected when you use the wzzbet website and services, how it is used, with whom it may be shared, and what your rights are.

By using this platform, you consent to the terms set out in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.

This Policy may be updated from time to time. For any changes, we will publish them on this page and update the "Last Updated" date. We recommend that you review this Policy periodically.

Section 1

What Information Is Collected

wzzbet may collect various types of information to provide you with services. This information comes primarily from two sources: what you provide directly, and what is collected automatically as a result of your use of the platform.

1.1 Information You Provide Directly

The following information may be collected for the purposes of registration, verification, and service operation:

  • Full name and date of birth (for age verification — for those aged 21 or above only)
  • Email address and mobile number
  • Password (stored in encrypted form — never kept in directly readable form)
  • Documents submitted for identity verification (copy of National ID or passport)
  • Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers (only the portion necessary for verification)
  • Deposit and withdrawal history
  • What you write when contacting us via live chat or email

1.2 Automatically Collected Information

When you use the wzzbet platform, the following technical information may be collected automatically:

  • IP address and device identification information
  • Browser type and version
  • Operating system
  • Which pages were visited and how long was spent on them
  • Session information collected through cookies and similar tracking technologies
  • Gaming activity logs (which games were played, bet amounts, etc.)

1.3 Cookie Policy

wzzbet uses cookies to keep your session active, save your preferences, and improve platform performance. You can manage cookies through your browser settings, though disabling cookies may limit certain features.

Section 2

Purpose of Using Information

wzzbet uses your information only for legitimate and necessary purposes. Your information is never processed unnecessarily under any circumstances.

2.1 Service Operations

  • Creating, verifying, and managing accounts
  • Processing deposits and withdrawals
  • Providing gaming services and bonuses
  • Managing technical support and live chat
  • Ensuring the security of your account

2.2 Legal and Regulatory Obligations

  • Age verification and identity confirmation
  • Fulfilling anti-money laundering (AML) and fraud prevention obligations
  • Ensuring responsible gaming
  • Maintaining records for dispute resolution and audit purposes

2.3 Platform Improvement

  • Analysing and improving user experience
  • Identifying and resolving technical errors
  • Reviewing and upgrading security measures

2.4 Communications

  • Sending important account updates and transaction notifications
  • Informing you of promotional offers and bonus details with your consent
  • Notifying you of changes to policies
Section 3

Information Sharing Policy

wzzbet does not sell your personal information to third parties. However, limited information may be shared in the following cases for the smooth operation of services:

3.1 Service Partners

The minimum necessary financial information is shared with authorised payment gateway providers such as bKash, Nagad, Rocket, or Upay for payment processing. These providers are also governed by their own privacy policies.

3.2 Technology Providers

Relevant game session data may be shared for the operation of services by gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft — however, only data related to gaming transactions, not personal identity documents.

3.3 Legal Obligations

If legal authorities or regulatory bodies request information on the basis of a valid order, wzzbet is obliged to cooperate in accordance with the law. Only the necessary information will be provided in such cases.

3.4 Business Restructuring

In the event of any merger, acquisition, or asset transfer, your information may be transferred to the new entity, but only with the same standard of protection as under this Policy.

Section 4

Data Security Measures

wzzbet has adopted industry-standard technical and organisational measures to keep your information secure.

4.1 Technical Safeguards

  • SSL encryption — all data exchanged between your browser and our servers is encrypted
  • Sensitive data (passwords, financial information) stored in hashed or encrypted form
  • Regular security audits and vulnerability testing
  • Firewall and intrusion detection systems
  • Two-Factor Authentication feature

4.2 Restricted Access

Only authorised personnel can access your information, and their access is limited to only the information necessary for their work. All staff are required to comply with strict confidentiality rules.

4.3 Response to Data Breaches

If a data breach occurs and there is a possibility that your information has been compromised, wzzbet will notify you as soon as possible and provide guidance on the necessary preventive steps.

Section 5

Data Retention Period

wzzbet retains your information only for as long as it is necessary or a legal obligation exists.

5.1 Active Accounts

All relevant information will be retained while your account is active. Transaction records are kept for a specified period for financial auditing purposes.

5.2 After Account Closure

If your account is closed or you request deletion, the minimum necessary information will be retained for a specified period to fulfil legal and regulatory obligations (such as AML record-keeping rules). Once that period has passed, the information will be securely deleted or anonymised.

5.3 Withdrawal of Marketing Consent

If you withdraw your consent for promotional communications, your email address will be removed from the marketing list immediately, though necessary account-related communications may continue.

Section 6

Your Rights

wzzbet believes every user should have control over their own information. Your key rights are set out below:

6.1 Right to Access

You may request at any time to know what information wzzbet holds about you. We will provide this information to you within a reasonable timeframe.

6.2 Right to Rectification

If there is any error in your information, you may request a correction. You can update many details yourself in your account profile.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to promotional communications or certain types of data processing. We will take action within a reasonable timeframe after receiving your request.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us via live chat or by email at [email protected]. We will process your request after verifying your identity.

Section 7

Protection of Minors

wzzbet is for persons aged 21 or above only. We do not knowingly collect or process information from any minor. Age verification at the time of registration is mandatory.

If it is ever found that information from a minor has been collected, that information will be deleted immediately and the relevant account will be closed. If you become aware of such a situation, please contact us at [email protected].

Section 8

Policy Changes and Contact

8.1 Policy Changes

wzzbet reserves the right to amend this Privacy Policy at any time. For any significant changes, we will notify you by email or by a notice on the platform. The amended Policy will take effect from the date of publication.

8.2 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

We will review your request or complaint as soon as possible and take the necessary action.

This Privacy Policy applies to all services on the wzzbet platform. It should be read together with our Terms and Conditions and Responsible Gaming policy. Using wzzbet means you consent to all the terms of this Policy.